Terms of service

Last updated: 11 August 2026

Repairs

By submitting a device for repair, you confirm that you are the owner of the device or are authorised to consent to the repair on behalf of the owner. We will carry out only the repair agreed at the time of drop-off. Any additional work will be discussed and approved before proceeding.

No fix, no fee

If we are unable to complete a repair, no charge applies. If we begin a repair and discover a secondary issue that prevents completion, we will contact you before proceeding. You may choose to proceed, decline further work, or have the device returned in its current condition.

Data and privacy

We are not responsible for any loss of data during the repair process. We strongly recommend backing up your device before dropping it off. We do not access your personal data beyond what is necessary to complete the repair.

Pricing

Published prices are indicative and confirmed after inspection. Any variation from the published price will be communicated to you before work begins. You are not obligated to proceed if the confirmed price differs from the estimate.

Uncollected devices

Devices not collected within 30 days of repair completion will be considered abandoned. We will attempt to contact you on the number provided before taking any further action.

Governing law

These terms are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia.

Contact

The Fone Club, Shop 18/26 Spitfire Ave, Canberra Airport ACT 2609. 0452 508 594.